Question 1

What cleaning services do you offer?

Accepted Answer

We provide a range of services, including standard residential cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, vacation rental turnovers, and specialized add-ons such as oven cleaning, fridge cleaning, and interior window cleaning.

Question 2

Do you bring your own cleaning supplies and equipment?

Accepted Answer

Yes. We arrive fully equipped with professional-grade cleaning products and tools. If you prefer we use your personal products (e.g., eco-friendly cleaners), please let us know in advance.

Question 3

Do I need to be home during the cleaning?

Accepted Answer

Not at all, many of our clients prefer to provide us with a key, lockbox code, or other secure entry method so we can clean while they’re away. We’ll discuss your preferred entry method during booking.

Question 4

How many hours is a typical cleaning service?

Accepted Answer

There is no set amount of time; it all depends on the current condition
of your home. To get a good approximation, take the number of bedrooms in your home and convert it to hours. E.g., 2 bedrooms = 2hours.

Question 5

Do I need to prepare my home before the cleaning?

Accepted Answer

We recommend picking up personal items, toys, clothing, and clutter to allow our team to work efficiently. If you have valuables or fragile items, please store them safely before service.

Question 6

Are your cleaning products safe for pets and children?

Accepted Answer

Yes, we use high-quality, non-toxic products whenever possible. If you have specific sensitivities or allergies, we can customize our product selection to meet your needs.

Question 7

What if something gets damaged during the cleaning process?

Accepted Answer

While we take great care in your home, accidents can happen. If we are responsible for any damage, we will notify you immediately and work to repair, replace, or compensate for the item. Please note our full Damage & Liability Policy for details.

Question 8

How do you handle scheduling and rescheduling?

Accepted Answer

We ask for at least 24 hours’ notice for rescheduling or cancellations to avoid a late cancellation fee. If you or someone in your home is ill, we’ll gladly reschedule at no additional cost.

Question 9

What forms of payment do you accept?

Accepted Answer

We accept credit/debit cards, ACH transfers, and select mobile payment methods. Payment is due on the day of service unless other arrangements have been made in advance.

Question 10

Do you guarantee your work?

Accepted Answer

Yes! If you are not fully satisfied with your cleaning, contact us within 24 hours, and we will return to re-clean the specific area at no extra charge.

Question 11

Is Pure Luxe Cleaning Services insured?

Accepted Answer

Yes, we are! To obtain proof of insurance, you can email us at Info@pureluxecleaning.com, and we'll send you our current documentation.

Question 12

Can I book recurring cleanings?

Accepted Answer

Absolutely. We offer weekly, biweekly, and monthly service plans with preferred rates for recurring clients.

Question 13

What if I have special requests?

Accepted Answer

We’re happy to accommodate custom requests whenever possible. Just let us know in advance so we can plan accordingly.

Question 14

How do you handle situations with pests, mold, or biohazards?

Accepted Answer

For health and safety reasons, we cannot clean homes with active infestations, visible mold, or hazardous materials until the issue has been professionally resolved. Please note our full Biohazard & Unsafe Conditions Policy for details.

FAQ

Frequently Asked Questions